NOTE

Please refrain from contacting us if it’s in regards to exchanging a track you may have purchased to an alternative key as your email will not be acknowledged.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

No.

All of the tracks on RoysTracks.com are recorded live in our recording studio using top class session players and a professional producer. The tracks are downloaded in .MP3 format to retain the best quality possible.

To download your track, click on My Downloads

There you will see a list of all the tracks you have purchased, and an easy link to download them.

(NO) RoysTracks does not have access to, or hold any of our customer’s payment information such as credit/debit cards or bank account details. All payments on RoysTracks with the exception of cheques are made through PayPal, which ensures that all payments are safe and easy.

All passwords on RoysTracks.com are encrypted, so we also do not have access to your personal passwords/credentials.

To read more about PayPal’s security, CLICK HERE.

Due to the digital nature of our products, we do not offer refunds on our tracks.

The only circumstance where we will provide a full refund is if someone accidentally purchases the same track in the same key twice.

Yes! On all of our products at RoysTracks, we provide a free link to lyrics; even if you don’t have the track purchased.

This link can be found just above the demos on each of our products.

These can be saved in a PDF format for printing/copying to your device.

The cost of creating a track exclusively for an individual is £200. This covers the cost of session musicians, studio time and mastering. This track is then only available to you.

Please Note:- A 50% deposit is required for the above production and remainder of payment on completion.

As an added feature you can have a track created for you at a cost of £100 but you then give us permission to release it on site for purchase by our customers.

Please Note:- FULL payment is required before production starts on this facility.

In order to be able to download tracks from roystracks.com you will need to create an account. This is very straightforward and only a minimal amount of information is needed. After this you will be able to download purchased tracks from within your account in the My Downloads section. Creating an account also lets you post to our forum section

INFORMATION ABOUT US

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